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We’re hiring! Please submit a cover letter and resume to Brad McCall.

Purchasing & Warranty Administrator

GENERAL FUNCTION:

Under the immediate supervision of the Purchasing Manager, manages the warranty claims administration, coordinator of all customer communication as it pertains to the after-construction processes of McCall Homes, and prepares the direct job cost budgets for assigned homes or projects including coordination of purchase order approval, printing and releases.

SPECIFIC RESPONSIBILITIES:

  • Communicate McCall Home’s mission to all customers and employees through all forms of communication (writing, verbal, appearance).

Warranty

  • Manage computer-based warranty program
  • Generate accurate purchase orders and distribute them accordingly for new construction and warranty items.
  • Coordinate and communicate the scheduling of all customer service warranty work after determining needed action.
  • Manage department’s warranty resources, including budget.
  • Facilitate and negotiate company position with “hard to resolve” service requests.
  • Continually evaluate and assist in revisions to current warranty program to enhance the company’s public image.

Purchasing –

  • Compile permit packages for submittal to city building department.
  • Compile and distribute start packages to builders.
  • Research and approve variance purchase orders to meet Accounting Department deadlines.
  • Maintain price files for each Trade Partner in databases.
  • Process customer price requests in a timely manner.
  • Generate accurate purchase orders and distribute them accordingly for new construction and warranty items.

PREREQUISITES FOR SUCCESS:

  • Computer aptitude and willingness to learn to process needed data and to communicate via email/phone/etc. Also track service data in order to constantly improve our material specifications and field construction techniques.
  • High organization aptitude to manage the scheduling of all warranty resources and requests.
  • Ability to analyze job cost variance data and take corrective actions.
  • Ability to communicate professionally, handle disputes with customers and trades, and resolve conflict or issues.
  • Willingness to learn construction processes if not already familiar with.

ACCOUNTABILITY MEASUREMENTS:

  • Warranty budget adherence.
  • Timeliness of warranty reports required by management.
  • Job cost variances related to purchasing variance codes.
  • A willingness to handle accounts payable issues with vendors when necessary.

ORGANIZATIONAL RELATIONSHIPS:

REPORTS TO: Purchasing Manager
WORKS WITH: Superintendents, Centralized Accounting Department, Support Personnel, Trade Partners and Outside Vendors
SUPERVISES: Trade partner and supplier relationships, Warranty Technicians.
CLASS: Exempt

 

 


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